Q. Will I be charged when I sign up for an account?
A. Yes. When you sign up for your new Payment-Zone account you will be charged the setup fee. Booking fees only apply when bookings occur.
Q. Will we be able to take bookings even from people who cannot get to an internet connected PC?
A. Yes. You will be given a bookings hotline number via which anyone can make bookings.
Q. Will my instructors be able to tell if someone has paid to attend the event or not?
A. Yes absolutely. This is probably the best thing about event-zone; your instructors will always have access to an accurate list of all attendees before the event. As your clients arrive they will be checked off against the on-line roster thereby ensuring no-one gets in for free! What’s more if they have forgotten to book a place the system can also check to see if their membership is current thereby enabling your instructor to charge the appropriate rate.
Q. What if I’m not happy with Payment-Zone are we tied into a contract?
A. We think you will like Payment-Zone or any of the Zones for that matter, however in the unlikely event that you don’t then you can cancel your contract at any time! All we ask is that you tell us why.
Q. Will I be charged both booking and transaction fees?
A. No you will not be charged both booking and transaction fees. When Payment-Zone is in use and the event is paid by credit or debit card then the booking fee does not apply.
Q. Will the system send out booking and payment confirmation emails?
A. Yes, every time a booking occurs email confirmations are sent to the client and the In-Zone account holder. PayPal and WorldPay also send out payment confirmation emails to both parties.
