Q. Will I be charged when I sign up for an account?
A. Yes. When you sign up for your new Voucher-Payment Zone account you will be charged the setup fee. Booking fees only apply when bookings occur.
Q. Will we be able to take bookings even from people who cannot get to an internet connected PC?
A. Yes. You will be given a bookings hotline number via which anyone can make bookings.
Q. Will my instructors be able to tell if someone has paid to attend the event or not?
A. Yes absolutely. This is probably the best thing about event-zone; your instructors will always have access to an accurate list of all attendees before the event. As your clients arrive they will be checked off against the on-line roster thereby ensuring no-one gets in for free! What’s more if they have forgotten to book a place the system can also check to see if their membership is current thereby enabling your instructor to charge the appropriate rate.
Q. What if I’m not happy with Voucher-Payment Zone are we tied into a contract?
A. We think you will like Voucher-Payment Zone or any of the Zones for that matter, however in the unlikely event that you don’t then you can cancel your contract at any time! All we ask is that you tell us why.
Q. Will I be charged both booking and transaction fees?
A. No you will not be charged for both booking and transaction fees. When Voucher-Payment Zone is in use and the event is paid by credit or debit card then the booking fee does not apply.
Q. Can vouchers be set to expire?
A. Yes Vouchers can be setup with an expiry date of your choice.
Q. Can vouchers be gifted?
A. Yes Vouchers can be purchased as a gift for anyone. Using some simple user details (Surname, email address and voucher reference code) the system can validate the voucher reference back to the original purchase. This means that if a voucher is purchased as a gift then you need to purchase the voucher in the name of the individual who will ultimatley be using it.
Furthermore we can produce Voucher-Cards which can be sent by post / courier to the individual as a visual reminder of the gift. (This service requires Event-Booking Zone and Voucher-Card Zone and additional charges apply).
Q. What exactly would the person receiving the voucher get?
A. The standard is to email the voucher code to the email address used at the time of purchase however voucher cards can be mailed by post to the recipient using your stock letter and literature. (This service requires Event-Booking Zone and Voucher-Card Zone and additional charges apply).
Q. Will the system send out booking and payment confirmation emails?
A. Yes, every time a booking occurs email confirmations are sent to the client and the In-Zone account holder. PayPal and WorldPay also send out payment confirmation emails to both parties.
